I often wonder what people think. We take their dirty dogs to the back, they leave them with us for a time, and they come back clean and looking good. It's mysterious, I know. We don't allow people to stay and watch their dog's grooming. It would be very distracting to the dog, and let's face it... dogs generally act much better when their owners aren't around.
We do let people come back and see where their dog is groomed of course, where they are kept for the day, etc. It's not that big of a secret, and we really have nothing to hide. Of course, certain dogs are very dramatic, and to the untrained eye, it might seem like we really might be hurting that dog that is screaming like we are about to amputate a limb with a butter knife. We exert enough force with some dogs, just to get the job done, as if we only did things that the dogs "like", there would be alot of unfinished groomings.
With that in mind, I do question what some people really think happens "back there". I figure that they really do trust us with their dogs. But, who knows. Today we had a couple of examples of why I tend to wonder.
J had a nasty little Dachshund today. He has always been nasty. The owners know this. He is nasty to them. However, every single groom, they ask how he was. Hope springs eternal? Her answer was "He was how he always is, he doesn't like his grooming". To which the owner replied "Did you put him in a choke hold?" Uh.. yes, then we waited til he lost consciousness so we could trim his nails without a fight. J said, "no, we did muzzle him, so we wouldn't get bitten." Would you actually bring your dog, no matter how nasty to someone you thought might use a "choke hold" on?? I don't get it.
Mine was a bit worse. A naughty cocker who also has been bad from day one came in today. She is cowering behind her owner. The owner asks "was she bad for you last time??" I replied that she was the same as always, she really doesn't like grooming. Then, the owner goes on to say "Well, I thought maybe she was bad for you, she's never been this scared to come in before". So, I take that to mean she thinks the dog was so bad that I beat it into submission?? Maybe used the choke hold?? I just take offense to that. Some dogs just don't like grooming, it's a fact of life. Rarely it's because someone hurt it while grooming. Many times, it's simply that the owners spoil the dog, and it just doesn't like to have to do anything. Here comes the really odd part of the conversation. I say (to the dog) "Come on now, it's not that bad". The owner says "Easy for you to say, no one is going to stick their finger up your butt!" Wow. Let's break this down. 1st: I don't do anal glands internally, so I'm not sticking my finger up anywhere. 2nd: Did you not want your dog's anal glands done? I'm happy to skip that step. 3rd: EWWW. Thanks for adding me personally into this equation. WHO SAYS THAT?? In case you are wondering, I did not respond. I don't know what I would've said.
It does make you wonder what the average person thinks happens to their dog during it's stay with us. I have many friends that have stopped to visit me at work and have witnessed groomings, and they will tell you we certainly don't abuse anyone. Hopefully people like these are in the minority.