Today, J gave me a pop quiz.
She was getting instructions on a Golden Retriever. The client gave the following directions, and I was to guess what the client wanted.
Client: "Get her as short as you possibly can."
My guess was of course a shave, a really short one...right??
WRONG. She wanted the dog to have a bath and her feet trimmed, just like she always gets. This is a perfect example of why we rarely ask just one question when taking in a pet. We'd have alot of unhappy clients if we went with whatever they say, without asking how they want the dog in many different ways. It could've been a huge shock when the dog went to go home.